Aicusa Faq's Info
Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order within 2 hours of placing it and if the order has not been processed. We process orders quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer care team (within 2 hours) at contact@aicusa.com.au with your change/cancellation request details included in the email.
I have not received my order, where is it?
You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there. Please also take into account we need 1-2 business days to process the order for dispatch. Business days do not include weekends or national public holidays. If you have any specific queries relating to your delivery, don’t hesitate to email us: contact@aicusa.com.au
What payment methods do you accept?
We accept Paypal, Mastercard, Visa and Afterpay (only via Australian website www.aicusa.com.au).
How do I track my order?
All orders are dispatched from our warehouse in Brisbane, AUSTRALIA with Australia Post & DHL Express. When your order is shipped, you will receive a dispatch email with the tracking number. You can track your delivery online via
Australia Post : https://auspost.com.au/mypost/track/#/search
DHL Express : https://www.dhl.com/en/express/tracking.shtml
What is the returns policy?
Our policy lasts 21 days. If 21 days have gone by since the delivery of your purchase, unfortunately, we can’t offer you a refund or exchange. We do not offer returns/exchanges on SALE ITEMS. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customer is responsible for postage costs incurred. PLEASE EMAIL contact@aicusa.com.au TO LODGE A RETURN REQUEST.
Our products are manufactured in all around the world. Please note there is a possibility there could be slight colour variation on your products. The product are hand-made so it is possible for this to occur. If you notice some colour difference and are unhappy about this please email us at contact@aicusa.com.au
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late Or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@aicusa.com.au
Shipping
To return your product, you should mail your product to :
C/O AICUSA, 4/34 Baron St, Greenslopes, QLD, 4120, Australia.
PH : +61 469 314 450
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Can I Return/exchange a sale item?
We do not accept returns/exchanges on SALE items. These are final prices for clearance.